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Monday, October 5, 2009

Welcome back to online world!

I updated my pending report due to the no connection of my dsl a few days ago and the CSR(customer support representative) that I'm talking to transfered me to a TSR(technical support representative) for a better fix but during the transferring my call busy tone will up. I tried to call again and the same thing happened. I called again and the CSR said that I have been queued because there were no available slots for TSR and there is a time limit and will automatically hang up in the queue. That time, I am really pissed of what happened and the reason of the CSR so I said to him with a loud voice "So connect me to the TSR with 100% assurance!" she replied "Sorry for the inconvenience but I will connect you with no 100% assurance." (abah pilosopo tong !@$^& babaeng to ah!). It really makes me mad so I shouted her "kaya nga gumawa ka ng paraan! anu pang silbi mo?!" and she replied "Sorry for the inconvenience but that's all I can do". I'm really mad that time so heto na mga sumunod na line:


"So where's your head there in your call center? I want to talk to him!"
"What head?"
"Your head! your supervisor! Or whatever you call it, wala bang namumuno sa inyo? kaya ba ganyan kau?"
"I'm sorry sir, supervisor po, but she is busy hindi ko po kayo maicconnect sa kanya."
"Then call her and say that I want to talk to her! Wala ka kasing magawa eh diba? So siya nalang ang kakausapin ko kasi wala kang kayang gawin!"
"Ok sir kkunin ko nlang po ang contact details nyo at siya nalang po ang tatawag sa inyo."
"Ok here's my contact number, then say to her to call me ASAP ok?"

After a short while, the supervisor called me and told me that she already contact the technical support team and technical team that will go to my area. And our internet connection has been restored earlier and I saw some technicians in the Digitel(my ISP) server box nearby.

So welcome back! I really miss being online! Nabubuhay n ko na kahit d kumakain ahahaha! Andrama ko pa sa last blog ko eh maayos narin pla ung dsl after awhile ahahah! Thank you sa pagiging mataray ko lolz